If you are unhappy with any item purchased please let us know within working 7 days from delivery. Any goods cancelled after 7 days could be subject to a handling fee. If you need to return an item to us please send to the address below in perfect condition, complete with the original packaging and we will be happy to exchange or refund you with the original price. To avoid delays with refunds being issued please return any goods as soon as possible. This does not affect your statutory rights.

Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

If you wish to return an item please complete a cover note, include it in your parcel and post it to:

Returns Department
The Harrogate Horse
157/157a Kings Road, Harrogate, N.Yorkshire, HG1 5JQ